Refund policy

Return Policy

At Handy Forge, we want you to feel complete confidence in the balance, steel hardness, and ergonomic finish of our woodworking hand tools. Our return policy is structured in full accordance with the Australian Consumer Law (ACL). Because precision cutting tools feature micro-honed edges, polished backs, and natural hardwood handles that can easily be nicked or stained by timber tannins, please review our return conditions below carefully.

1. Return Window

Customers have the right to request a return within 30 days from the documented date of delivery. Return requests submitted after this 30-day period will not be accepted for change of mind.

2. Change of Mind Eligibility & Tool Condition

To qualify for a valid return and subsequent refund under our change-of-mind policy, your items must strictly adhere to the following condition criteria:

  • The hand chisel, joinery saw, hand plane, or marking gauge must be completely unused on timber, unsharpened on stones, and in its original, brand-new condition.
  • Dry Inspection Notice: Tools may be unboxed indoors and held in clean, dry hands to evaluate weight and handle ergonomics. We strictly cannot accept tools that have been used to cut, pare, mortise, or saw wood (timber resin and moisture immediately stain polished tool steel, and contact with wood fibers alters factory-ground cutting bevels), or tools where the factory edge has been modified on whetstones.
  • Steel blade backs, bevels, and brass hardware must show zero finger rust spots, water tarnish, hammer strike indentations on wooden hoops, or scuffs.
  • Wooden handles must remain unstained by sweat, workshop grime, finish oils, or glues.
  • All original packaging—including wooden storage boxes, edge tip guards, VCI paper, serialized inspection cards, and instruction manuals—must remain 100% complete and undamaged inside the return parcel.
  • Custom ground or engraved tools are strictly ineligible for change-of-mind returns.

3. Australian Consumer Law (ACL) Guarantee

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

4. Return Shipping Costs

For change-of-mind returns, the customer is responsible for paying all shipping costs associated with returning their items. Return shipping costs are non-refundable. Because heavy steel tools must be protected from drop impact and moisture during return transit, we recommend using a trackable shipping service and purchasing parcel transit insurance, as Handy Forge cannot guarantee receipt of returned items without tracking proof.

5. How to Initiate a Return

  1. Contact our customer concierge team at support@handyforge.website within 30 days of delivery. Please include your order number, tool model, and reason for return.
  2. Our support team will review your request and provide you with an authorized return warehouse address, an RMA number, and specialized tool repacking instructions.
  3. Do not mail your items back to the address printed on the original shipping label or our corporate administrative address. Returns sent to unauthorized addresses cannot be processed.

Refund Policy

This Refund Policy details our procedures regarding order cancellations and the financial resolution of authorized returns.

1. Order Cancellations and Modifications

  • If you need to cancel or modify your order (such as changing a chisel width, saw model, or delivery address), contact us immediately at support@handyforge.website.
  • We enforce a strict 1 - 2 hour cancellation window from the exact time of purchase.
  • Once this window has passed, your order is automatically transmitted to our automated fulfillment network and cannot be altered or canceled. If you no longer want the items, you will need to accept delivery and follow our standard Return Policy.

2. Inspection and Approval Process

Once your returned package arrives at our designated logistics facility, our tool inspectors will examine each item under bright lighting to verify compliance with our return conditions (intact factory bevel grind, absence of rust or resin, clean unmarred wooden handles, intact tip guards, and complete presentation packaging). Following inspection, we will send you an email notifying you whether your refund has been approved or rejected.

3. Refund Timing

If your return is approved, your refund will be processed immediately. The funds will automatically be credited back to your original payment method (e.g., Credit Card, PayPal) within 3 to 10 business days.

4. Delayed or Missing Refunds

If you have received an approval notice but have not seen the credit reflected in your account:

  • Check your bank account or credit card statement again.
  • Contact your bank or financial institution, as processing times vary before funds officially post.
  • If you have completed these steps and still have not received your refund, please contact us at support@handyforge.website for further assistance.