Shipping policy

Shipping Policy

Thank you for choosing Handy Forge. We strive to provide a reliable, efficient, and transparent shipping experience across Australia so you can start shaping your timber projects without delay. Please review our shipping policy details below.

1. Shipping Fees

We proudly offer Free Standard Insured Shipping on all eligible woodworking hand tools, chisel sets, joinery saws, marking gauges, and workshop accessories delivered across Australia. There are no hidden handling fees or unexpected surcharges added at checkout.

2. Order Processing Time

  • Each cutting tool undergoes cutting edge bevel inspection, handle seat seating audits, anti-corrosion barrier oil coating, and edge-shielded protective packaging prior to dispatch.
  • Processing Time: 1 - 3 business days (Monday to Friday, excluding Queensland public holidays).
  • Orders placed over weekends or observed national holidays will begin processing on the following business day.

3. Estimated Delivery Time

  • Transit Time: 7 - 14 business days across Australian metropolitan and regional delivery zones via standard carrier networks.
  • Please note that transit times are carrier estimates and may vary slightly depending on your state destination, remote regional postal routes, seasonal freight volume peaks, and courier parcel handling for heavy tool parcels.

4. Anti-Corrosion Protective Packaging & Order Tracking

To safeguard precision tool steels from coastal humidity and transit moisture, all Handy Forge cutting tools are coated with micro-thin protective mineral oil, encased in tip guards or wooden sheaths, wrapped in VCI (Vapor Corrosion Inhibitor) paper, and packed inside heavy-duty cartons. Once your package has been dispatched, a shipment confirmation email containing a carrier tracking number will be sent to the email address provided at checkout. You can use this tracking number to monitor your shipment online.

5. Delays and Exceptions

While we make every effort to ensure timely delivery, unexpected external delays may occasionally occur due to extreme weather disruptions, regional transport hub backlogs, or rail/road freight interruptions. Handy Forge is not liable for external carrier delays, but our support team will actively assist you in tracking your parcel to resolve any delivery issues.